West, Darrell M., 1954-

DIGITAL GOVERNMENT : TECHNOLOGY AND PUBLIC SECTOR PERFORMANCE / Darrell M. West. - xv, 234 pages; 25 cm

Includes bibliographical references (page [201]-220) and index.

Scope, causes, and consequences of electronic government -- Bureaucratic, fiscal, and political contexts -- The content of American government websites -- Explaining e-government performance -- The case of online tax filing -- Public outreach and responsiveness -- Citizen use of e-government -- Trust and confidence e-government -- Global e-government -- Democratization and technological change.

9780691134079 RM226.00

2004057274

GBA546139


Internet in public administration--United States.
Administrative agencies-- Data processing--Evaluation. --United States.
Political participation--Computer network resources. --United States.
Democracy.

352.3 / DAR